Customer Testimonials
Jason Roy was great and easy to work with. He took his time explaining every process and never left you wondering what next step was.
They always make it easy and convenient. Great employees.
Service took less than an hour and accommodations were very comfortable
Everyone helpful. No sales pitches. In and out. Friendly staff. No hassles. Will go back for my next vehicle
Good job Great Service Good Offers..awesome experience
Took my EV6 in for a scheduled maintenance and tire rotation. I was met promptly by the service technician, checked in and escorted to the customer waiting area, which was clean and well maintained. Several hot beverages were also available for customers as they waited for their vehickes.
Melissa and the team were great! I had two safety recalls and an oil change done. They were able to get me in very quickly.
My car had a recall. I took it to the dealer and they had to order the part. They did not tell me this until I had taken the car in. It took a month for them to get the part, but no one called to tell me it was in. I had to call them because it had been so long and I had not heard anything.
From the moment I walked in the door the customer service was amazing. They were fast and courteous
Matt McCall was incredible! Buy a car from this guy!
Great service, timely and very efficient. I appreciate how helpful and through out the process they keep you updated. Very reliable and easy to schedule appointments
Great service and super friendly customer service.
Our car was serviced immediately. Melissa was pleasant & professional. Every experience we've had At Kia was positive.
Routine appointment made for normal service and upon arrival asked my service advisor Frank to also have a tire checked as recently had to add air indicating the possibility of a slow leak. Frank kept me informed that a nail was found, repaired along with the other service in a very timely manner.
Service a bit behind but did a great job. Waiting area very nice.
Just recently purchased my second vehicle and the process was flawless. Quality vehicle at a great price! The have a customer in me for life
Excellent service very friendly people, and never try to sell unnecessary items
It was very satisfying to speak with a salesman that was well educated in the vehicles they had on the lot!! And attentive to my needs. The complete expire EC at THIS DEALERSHIP WAS 200% better then our previous one!
Excellent customer service and very efficient getting repair done. Great experience, would highly recommend.
Dick gave great customer service. I will be back for service in the future.
Fast curtieous service. Dane is a very helpful salesperson who responds quickly. I would recommend this dealer anytime. I purchased 7 vehicles over the years.
My service writer Melissa was awesome. Greeted my before I got in the door. She was very knowledgeable and cheerful. Explained what they were going to do and assured me they would have my car done on time as I was going to wait for it. Customer lounge was very clean with free coffee Wi-Fi and televisions. Overall a great experience and I will be bringing my vehicles here from now on.
Great Customer Service and Highly Recommend. Kia Dealership Service of West Seneca is the Best.
Matt was fantastic finding us the car we wanted and made the transaction easy and painless.
I had a part for a recall repair. My customer service was courteous and my repair was done quickly.
I went into this Kia dealer to have a recall for my trunk latch repaired. Every employee that I interacted with was very polite and did greet me with a hello, or good afternoon. My auto inspection was also due at the end of October. My tech Frank Matala was nice enough to ask, ?Your inspection is due soon - would you like for me to take care of that today ? I did have my inspection completed while there. This was very helpful and saved me from making another trip later this month. Repair and inspection were completed in a ...
Service department and staff rated as A1. They are courteous, reliable and friendly. Fully explain every aspect of service and billing. I've always had to sit in the waiting area for my vehicle and work has been completed in a timely manner. Waiting area is comfortable and clean.
Great team there. Angelo, my sales rep, was super knowledgeable, professional, and patient. Love the car also!
Very friendly. Experienced explain what they are going to do.
It was a good experience. Melissa was great! She took great care of me.
Angelo the salesman made the process and easy and stress free. No pressure just helpful
Very knowledgeable and friendly. Drove my new car home that day
I came in for an oil change, tire rotation and NYS inspection. Frank the service advisor estimated the work along with a 30 minute software update would take about 90 minutes. As predicted I was out the door in 90 minutes.
Dealer made the shopping & buying process easy. No pressure, we left with exactly what we wanted. Highly recommend.
Fast and efficient with the job I was in for. Great customer service. Friendly sales personnel when they walked by. Plus my sales representative even stopped by to check if I was still liking my vehicle
Had minor issue, resolved. Needs routine oil change also
Excellent, it was faster than I expected would recommend this dealership
Employees were very friendly and let me know what they did for my car.
Everyone was incredibly helpful. I had a great experience with purchasing my car and would recommend them to anyone.
Great service and quick handling for my car issue, no problems!
Always great service. Myself and my family have purchased numerous cars, new and used, from Transitowne Kia and have always been treated fairly.
Great experience. Chris was wonderfully informative.
They were extremely helpful in diagnosing my wheel bearing, providing me a shuttle ride and in general being very kind. I bought my car through them and it has continually been a good experience.
Brought my Kia Sorento in for service,and Melissa took care of me .She was upfront and took care of all my paperwork with my warranty,I couldn't of asked for a better experience
30000 mile checkin - quick & easy. Barely had to wait.
Kia transitown!, outside of Buffalo, ny, did a great job on my 2021 Kia telluride. On time, professional. Melissa was great. In/out. No delays. No over sales, etc. just good business. Thanks. Al
Disappointed it took so very very long. A hour longer than I was told. That being said everyone was very very kind. We made a appointment on line. There looked to be many appointments available. When I arrived it was extremely busy.
Took my Ford to Kia and to my surprise they couldn?t have been more accommodating , super friendly, efficient and got the job done.
Frank was excellent and thorough quality vehicle service!!
The sales person that I dealt with was Dane Davidson. He was very helpful, courteous An efficient. He helped me to get through the process quickly and answered all questions or concerns that I had. I would recommend him and transit town Kia to my friends. It was an extremely pleasant experience.
Every time I go they always make sure you good or you need something! The staff is very friendly!
Only complaint would be the detailing of the car. There was still a sticky drink spill in a cup holder and passenger door. Also after being washed still had something on bottom of door? salesperson cleaned it off with a rag
Yet another outstanding job done by the service department at Transitowne. Came in for an oil change and was done quickly and after a check of my vehicle informed me of some minor things that needed attention. These were done quickly as well.
Very good customer service and fast transaction with a very nice vehical
I was very happy with everything. The service manager went above and beyond service.
My experience at this dealership was very pleasant as usual. I always service my vehicle at Transittown. They are friendly professional and always get the job done correctly and on time if not sooner then expected.
My entire experience with everyone at Transitowne Kia was wonderful from Melissa & Maria in the service dept to Ryan my salesman to Kyle in the finance dept they were professional & friendly. The entire establishment was clean offered fast friendly service that made you feel relaxed from the entire buying service. I will recommend to everyone that asks where did I get my car & thats Transitowne Kia !
Friendly, efficient, knowledgeable, fairly pricebuff
Always a pleasant experience. Frank is very friendly, and thorough asking what I need done.
Anne was wonderful, she kept communication every step of the way. And was very helpful.
Excellent service. I?m and out for signing, all questions thoroughly answered and explained!
excellent service ,courteous; job done well and in a timely fashion
It was wonderful. Melissa from service was so helpful and efficient. I highly reccomend her! It was efficient and timely!!
Had great customer service, friendly, helpful and efficient.
We always get good service at Transitowne. We rather go to them than a repair shop due to their excellent service
They got my same day car inspection annual. I was in and out as promised
Buying experience was very easy , also Frank in service Dept was top notch kept me informed on service .
Very friendly staff, and the service was fast and great quality. They went above and beyond to take care of us.
Bought one car recently and had service to others in family for years. Really nice place and people.
Text reminders are great, appointments are on time, they always check for recalls (there are few, if any), friendly.
Grest dealership. Professional and friendly staff. Great place to buy or lease a vehicle. I've bought 6 vehicles from transitowne kia
First service since I leased my car. Service took a little longer than expected, but overall , I was satisfied with how things went.
Melissa in service department was Devine! She was super helpful and accommodating! Thank u so much. For everything. Frank is also always a pleasure to work with and takes great care of me as well every time!
Was done quickly, courtesy was outstanding. Whenever I come here. The service is excellent..
Needed rear brake repair and front repair, was done efficiently and done satisfactory.Would recommend Transitown Kia for any car repair.
Excellent each time I visit transtown Kia you can count on excellent service the friendliness of the salesman & service.of your auto.
good service would recommend it to anyone interested
After spending a full day in a car dealership a few years ago, I?ve decided to do most of my research and communications through email. Dane was terrific at corresponding with me and made the process much easier and limited my time at the dealership to about 80 minutes! Including my test drive!
My first new car since 1985. Process was as smooth as could be. Very lovely nice people in all departments of Transitowne KIA. Had my first service check up. Frank was very kind and patient. Great customer service.
2nd Telluride I bought from them. No BS dealer. Stand by their word, best dealer around Buffalo.
My experience at Transitowne Kia was great. I brought my vehicle for Service, but due to my work schedule I was allowed to leave my vehicle there til I get off work at 3pm. Frank at the Front Counter is great and very courteous!! Thank You Frank for understanding my Work situation!!
The waiting area was clean and had ample room for other customers to wait fir their cars to be serviced
Chris my salesman was not pushy and listened to me and what I wanted. There was no pressure just an easy buying experience.
Great people. Great experience. Very quick service.
Had a excellent day at dealership My car was service properly with it not being a allday project,IMy recalls was taken care of.
Very satisfied with this dealership. They are very friendly and accommodating.
Frank And his team were outstanding as usual! Highly recommend
Very friendly and conducted oil change in a timely manner
This dealership was quick to respond to all my questions. Frank in service was very polite and acted quickly to help us.??
I went there to get a new vehicle. Good experience friendly staff. The whole process was quick and easy
Fast and well informed me of all service done to car
We left feeling confident in the decision we were making. Jason was informative, friendly and he absolutely went above and beyond to make sure we felt we went to the right place. Getting our car was a smooth and hassle free experience, and I would highly recommend you to take time to meet and work with him.
I always get the best service here and Melissa did just that.
One dealership you can depend to go that extra mile! I purchased my vehicle there and brought it in for the annual inspection. Not having put many miles and being part electric which I only needed to use the had problems with getting my emissions to register properly. They had one of their auto repair men take it out and open it up on a main highway. Took awhile but that did the job. All checked out great. I will always be great full for their professionalism and determination to get the job done for their customers.
We?ve had the pleasure of working with Transitowne?s sales department, body shop, and service shop. In all areas, the staff are exceptional. Each experience has been pleasant and we plan to continue using them for our future needs!
On Thursday, 4/15, I had an appt at Kia for 4 new tires. Melissa Miller, Service Advisor, took care of me. Melissa was awesome. She was friendly, professional, and kept me in the loop re the status of my vehicle while I was waiting in the customer sitting area. The service department was very busy when I was there and Melissa kept a cool, professional and great attitude while handling her busy day. While waiting, Melissa informed me that I needed a back up bulb which was taken care of. She also went over the Multi-Point Inspection of my car and advised ...
Great and honest service!! Customer Service was great and met the highest expectations at the Busiest service dealership in Buffalo, NY!!!!
Oil change and repair of PVC (valve?) done. Oil light had been going on. Will drive my car through the next 5 months and return for next oil change unless the oil light goes on. Friendly staff . Happy with service.
I started out with a Website visit to Kia Transitowne to see the lineup of what they had to offer since they are a Dealer close by to where I live...I saw a Kia Forte GT I liked so entered a chat to inquire ... they responded promptly, had it in stock so I made an appt. to come in the next day...the Car I was interested in was on display in the Showroom - my reaction was 'WOW that is really nice' - my sales girl was very accomodating and answered all my many questions - took a ...
Chris Kane was great to deal with. The entire lease process was quick and easy.
